Last Updated: August 2026
Processing Time
- Please allow 1 to 2 business days for your order to be processed before dispatch. Processing time is separate from the estimated shipping or delivery time displayed at checkout.
- During sales, collection launches, holidays, and other high-volume periods, processing may take approximately 3 to 4 business days.
- Orders placed on weekends or public holidays will begin processing on the next applicable business day.
- If an item requires a different processing time, this will be stated on the applicable product page.
Shipping Rates
Shipping rates are calculated at checkout and vary depending on your delivery location, package size, and available shipping method.
Any applicable shipping cost will be displayed before you complete your purchase.
International Shipping
AFORA is based in Lagos, Nigeria, and ships internationally to eligible destinations.
Available shipping methods and estimated delivery times will be displayed at checkout where applicable.
Delivery estimates begin after your order has been processed and dispatched.
Pre-Order Items
Products identified as “PRE-ORDER” are not immediately available for dispatch.
Pre-order items will begin processing according to the estimated availability or dispatch date stated in the individual product description.
Please review the estimated pre-order timeline carefully before completing your purchase.
If your order contains both in-stock and pre-order products, the products may be shipped together when the pre-order item becomes available or separately where applicable.
Dispatch Notification
Once your order has been dispatched, you will receive a shipping confirmation containing available tracking information.
If you have not received a dispatch notification within the applicable processing period or by the estimated dispatch date stated for a pre-order, please contact AFORA Customer Care and include your order number.
Tracking Your Order
Where tracking is available, tracking details will be included in your dispatch confirmation.
Please allow sufficient time after receiving your shipping confirmation for tracking information to become active, as some couriers may require additional time to register the shipment within their system.
Delayed Delivery
If your order has not arrived within the estimated delivery period, please allow an additional 2 to 3 business days before contacting us, as occasional courier or customs delays may occur.
Delivery estimates are provided as a guide and are not guaranteed. Delays may occur due to customs processing, courier disruptions, weather conditions, public holidays, high shipping volumes, or other circumstances outside AFORA’s reasonable control.
If your package remains undelivered after the additional period, please contact AFORA Customer Care with your order number so that we can assist with investigating the shipment.
Lost Packages
If tracking indicates that a package may have been lost in transit, please contact us so that we can open an investigation with the applicable courier.
A package will not be considered lost solely because it has exceeded its estimated delivery date.
Where the courier confirms that a shipment has been lost, AFORA will provide an appropriate resolution in accordance with the circumstances of the shipment and applicable consumer law.
AFORA is not responsible for losses resulting from incorrect or incomplete shipping information provided by the customer.
Delivered but Not Received
If tracking shows that your package has been delivered but you cannot locate it, please first check the delivery location, household members, reception or security personnel, neighbors, and any safe location where the courier may have left the package.
If you are still unable to locate the shipment, please contact the courier and AFORA as soon as possible so that the delivery can be investigated.
Incorrect Shipping Information
Customers are responsible for ensuring that their shipping address and contact information are complete and accurate before completing an order.
If you notice an error in your shipping information, please contact us immediately.
Once an order has been dispatched, AFORA cannot guarantee that an address can be changed or redirected.
Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.
Customs, Duties & Taxes
International shipments outside Nigeria may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
These charges are determined by the relevant customs authorities and are outside AFORA’s control.
Unless expressly stated otherwise at checkout, customs duties, import taxes, and related charges are not included in the product price or shipping fee and are the responsibility of the customer.
We recommend checking your country’s applicable import requirements before placing an international order.
Customs processing may also cause additional delivery delays.
Refused or Unclaimed International Shipments
Customers are responsible for accepting delivery and completing any applicable customs requirements.
If an international shipment is refused, abandoned, or returned to AFORA because applicable customs charges were not paid or delivery was not accepted, any refund or redelivery will be handled in accordance with our Returns & Refund Policy and applicable law.
Shipping charges, return shipping costs, customs charges, and other costs incurred as a result of the refused or unclaimed shipment may be deducted from any applicable refund where legally permitted.
Multiple Shipments
In some circumstances, products within the same order may be dispatched separately.
If your order is divided into multiple shipments, you may receive separate tracking information for each package.
International customs duties or taxes may apply separately to individual shipments depending on the regulations of the destination country.
Questions About Your Delivery
For questions regarding processing, shipping, tracking, or delivery, please contact AFORA Customer Care using the contact information provided on our website and include your order number.
AFORA
Lagos, Nigeria