AFORA PRIVACY POLICY
Last Updated: August 2026
AFORA (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and share your personal information when you visit the AFORA website, purchase our products, subscribe to our communications, contact us, or otherwise interact with our services.
AFORA is based in Lagos, Nigeria.
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide directly to us, including:
- Your name
- Email address
- Telephone number
- Billing address
- Shipping address
- Country or region
- Account and login information
- Order and purchase history
- Product preferences
- Information you provide when contacting Customer Care
- Marketing and communication preferences
We may also automatically collect certain technical information when you use our website, including your IP address, browser type, device type, operating system, pages visited, referring website, approximate location, and information about how you interact with our website.
2. Payment Information
When you make a purchase, your payment information is processed through the payment methods and payment providers available at checkout.
AFORA may not directly receive or store your complete debit or credit card details. Payment providers process payment information in accordance with their own security practices, terms, and privacy policies.
We may receive limited information relating to your transaction, such as payment status, transaction reference, payment method, and billing information, where necessary to process and manage your order.
3. How We Use Your Information
We may use your personal information to:
- Process and fulfill your orders
- Process payments and refunds
- Arrange shipping and delivery
- Provide order confirmations and shipping updates
- Manage returns and refunds
- Provide customer service
- Respond to questions and requests
- Maintain customer accounts
- Verify transactions
- Detect and prevent fraud
- Protect the security of our website
- Improve our products, website, and customer experience
- Understand how customers use our website
- Maintain business, accounting, and transaction records
- Comply with applicable legal and regulatory obligations
- Send marketing communications where permitted
- Measure and improve our marketing and advertising
We will process personal information only where we have an appropriate basis to do so under applicable law.
4. Marketing Communications
If you subscribe to AFORA marketing communications, we may send you information about new products, collections, launches, promotions, events, and other AFORA news.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us.
Unsubscribing from marketing communications will not prevent you from receiving essential communications relating to an order, payment, delivery, return, refund, or your account.
5. Cookies & Similar Technologies
The AFORA website may use cookies, pixels, and similar technologies.
These technologies may be used to:
- Keep our website functioning properly
- Remember your preferences
- Maintain your shopping cart
- Understand how visitors use our website
- Measure website performance
- Improve the shopping experience
- Prevent fraud
- Measure marketing and advertising performance
- Provide relevant advertising where permitted
Some cookies are necessary for the website to operate. Other cookies may be optional.
Where required by applicable law, you will be provided with choices regarding the use of non-essential cookies.
You may also be able to control or delete cookies through your browser settings. Disabling certain cookies may affect some features of our website.
6. How We Share Your Information
AFORA does not sell your personal information.
We may share information with trusted third parties where necessary to operate our business and provide our services, including:
- Payment processors
- Banks and financial institutions
- Shipping companies and couriers
- Website and e-commerce service providers
- Hosting providers
- Email and marketing platforms
- Analytics providers
- Advertising and social media platforms
- Fraud prevention and security providers
- Customer service providers
- Accountants, lawyers, and other professional advisers
- Government, regulatory, law enforcement, or other authorities where required by law
These third parties may receive only the information reasonably necessary to perform the relevant services.
Some third-party providers may process your information according to their own privacy policies.
7. Advertising
AFORA may use advertising technologies to understand the effectiveness of our advertising and, where permitted, show customers advertising that may be relevant to their interests.
This may involve sharing certain online identifiers, cookie information, or information about interactions with our website with advertising and social media platforms.
Where consent is legally required for these technologies, they will be used only after the appropriate consent has been obtained.
You may be able to manage certain advertising preferences through our cookie settings, your browser, or the relevant third-party platform.
8. International Data Transfers
AFORA is based in Nigeria and may serve customers internationally.
Some of the companies that help us operate our website, process payments, communicate with customers, analyze website activity, or provide other services may be located outside Nigeria.
As a result, your personal information may be transferred to or processed in countries other than the country where you live.
Where required by applicable law, AFORA will take reasonable steps to ensure appropriate safeguards are used for international transfers of personal information.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
This may include retaining information for:
- Order fulfillment
- Customer service
- Returns and refunds
- Fraud prevention
- Business records
- Accounting and tax purposes
- Legal and regulatory requirements
- Resolving disputes
Different categories of information may be retained for different periods depending on their purpose and applicable legal requirements.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.
10. How We Protect Your Information
AFORA takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure.
If you create an account with AFORA, you are responsible for keeping your login information confidential and should not share your password with others.
11. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of certain personal information
- Object to or restrict certain uses of your information
- Withdraw consent where processing is based on your consent
- Request a copy or transfer of certain personal information where applicable
- Opt out of marketing communications
- Make a complaint regarding the handling of your personal information
These rights may be subject to applicable legal limitations and exceptions.
We may need to verify your identity before fulfilling certain privacy requests.
12. Nigerian Data Protection
AFORA handles personal information in accordance with applicable Nigerian data protection requirements, including the Nigeria Data Protection Act 2023 where applicable.
Customers located outside Nigeria may have additional privacy rights under the laws applicable in their jurisdiction.
Nothing in this Privacy Policy is intended to limit privacy rights that cannot legally be restricted.
13. Children’s Privacy
Our website and products are intended for a general consumer audience and are not designed for children to independently provide personal information or make purchases where they are not legally permitted to do so.
We do not knowingly seek to collect children’s personal information in violation of applicable law.
If we become aware that personal information has been collected from a child contrary to applicable requirements, we will take appropriate steps to address it.
14. Third-Party Websites
Our website may contain links to websites, social media platforms, or services operated by third parties.
AFORA does not control the privacy practices of independent third parties.
If you follow a link to another website or service, we recommend reviewing that provider’s privacy policy before providing personal information.
15. Changes to This Privacy Policy
AFORA may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.
Any updated Privacy Policy will be published on our website with a revised “Last Updated” date.
We encourage you to review this page periodically.
16. Contact Us
If you have questions about this Privacy Policy, would like to exercise an applicable privacy right, or have concerns about how your personal information is handled, please contact AFORA using the contact information provided on our website.
AFORA
Lagos, Nigeria