Refund and Returns Policy

AFORA RETURN & REFUND POLICY

Last Updated: August 2026

We want you to feel confident when purchasing from AFORA. Eligible products may be returned in accordance with the conditions below.

AFORA does not offer exchanges.

Please review this policy carefully before making a purchase or initiating a return.

1. Return Period

Eligible items may be returned within 7 days of delivery.

To qualify for a return, your return request must be initiated within 7 days from the date your order is recorded as delivered.

Returns requested outside this period may not be accepted except where required by applicable law.

2. Return Conditions

To qualify for a return, products must be:

Items must be returned in a condition suitable for resale.

AFORA reserves the right to decline a return where a product shows evidence of wear, use, damage, alteration, or improper handling after delivery.

3. Sizing & Fit

Customers are responsible for confirming their correct size using the official AFORA Size Chart provided on our website before placing an order.

Sizing may vary between brands and regions. Customers should not rely solely on the size they normally purchase from another brand. Please compare your measurements with the AFORA Size Chart before selecting your size.

For footwear, please review the sizing information provided on the individual product page together with the AFORA Size Chart, as fit may vary depending on the design and construction of the shoe.

AFORA does not offer size exchanges. Selecting an incorrect size does not make an item defective.

If an eligible item is returned because the wrong size was ordered, it must meet all requirements of this Return & Refund Policy. If you would like another size, a new order must be placed separately, subject to availability.

If you are uncertain about your size before ordering, please contact AFORA Customer Care for assistance.

4. Shoes

Shoes must be tried on carefully on a clean, soft, or carpeted surface.

Shoes showing signs of wear, including scratched or marked soles, staining, scuffing, excessive creasing, or other damage, may not qualify for return.

Please take particular care with leather soles, crepe soles, metallic finishes, embellishments, suede, patent leather, and other delicate surfaces.

All original shoe packaging, dust bags, accessories, and boxes must be returned with the product.

5. Bags & Leather Goods

Bags and leather goods must be returned unused and in their original condition.

Please do not place personal belongings inside a bag if you intend to return it.

Products showing staining, scratching, excessive creasing, stretching, odor, damage, or other evidence of use may not qualify for return.

Leather is a natural material. Variations in grain, texture, markings, tone, and finish are part of the natural character of the material and are not necessarily considered defects.

6. No Exchanges

AFORA does not offer exchanges for any products.

This includes exchanges for:

If you would like a different size, color, or product, you must return the eligible original purchase in accordance with this policy and place a new order separately.

All new orders are subject to current pricing and product availability.

7. Non-Returnable Items

Unless defective, incorrect, or otherwise required by applicable law, the following products may not be eligible for return:

Any Final Sale designation will be clearly communicated before purchase.

8. How to Request a Return

Before returning an item, please contact AFORA Customer Care using the contact information provided on our website.

Please provide:

Once your request has been reviewed, we will provide the appropriate return instructions.

Please do not send products back without following the return instructions provided by AFORA.

9. Return Shipping Costs

Unless the product is defective, damaged upon arrival, incorrect, or otherwise required by applicable law, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable.

We recommend using a tracked and appropriately insured shipping service for all returns.

AFORA is not responsible for customer returns that are lost or damaged during return transit before being received by us.

10. International Returns

International customers are responsible for applicable return shipping costs unless the return results from an error by AFORA or otherwise required by applicable law.

When returning an international order, customers should clearly identify the shipment as a returned product where appropriate.

AFORA is not responsible for additional customs charges resulting from a return that has been incorrectly declared by the sender.

11. Damaged, Defective or Incorrect Products

If you receive an item that is damaged, defective, or different from the product you ordered, please contact AFORA within 2 days of delivery.

Please provide your order number, a description of the issue, clear photographs or videos showing the product and issue, and photographs of the packaging where applicable.

Once reviewed, AFORA will provide an appropriate resolution. Depending on the circumstances, this may include repair, replacement, or refund.

Damage caused by misuse, improper storage, normal wear and tear, accidents, or failure to follow product care instructions is not considered a manufacturing defect.

12. Refunds

Approved refunds will be issued to the original payment method where reasonably possible.

Once your return is received, the product will be inspected before the refund is approved.

Please allow approximately 5 to 10 business days after refund approval for the funds to appear in your account. Processing times may vary depending on your bank, card issuer, or payment provider.

AFORA does not control processing times once a refund has been submitted to the payment provider.

13. Original Shipping Charges

Original shipping charges are generally non-refundable unless the order was incorrect, defective, damaged upon arrival, or otherwise required by applicable law.

14. Customs Duties & Taxes

Customs duties, import taxes, brokerage fees, and similar charges paid directly to customs authorities, couriers, or other third parties are generally not refundable by AFORA.

International customers should contact the appropriate customs authority regarding whether duties or taxes paid on a returned purchase may be reclaimed.

15. Refused or Unclaimed Deliveries

Refusing a delivery does not automatically qualify an order for a full refund.

Where an order is returned to AFORA because delivery was refused, customs charges were unpaid, the package was unclaimed, or incorrect delivery information was provided, shipping, return shipping, customs, and other reasonable costs incurred may be deducted from any applicable refund where permitted by law.

16. Pre-Orders

Pre-order cancellation and refund eligibility may depend on whether processing or production has begun.

Any specific conditions applicable to a pre-order will be stated on the relevant product page.

If AFORA is unable to fulfill a pre-order, the amount paid for the unavailable product will be refunded.

17. Consumer Rights

Nothing in this policy is intended to exclude, limit, or replace any consumer rights that cannot legally be excluded under applicable law.

Where applicable consumer protection law provides greater rights than this policy, those statutory rights will apply.

18. Contact Us

For return, refund, or sizing inquiries, please contact AFORA Customer Care using the contact information provided on our website.

Please include your order number when contacting us regarding an existing purchase.

AFORA
Lagos, Nigeria