- Introduction
Welcome to AFORA (“we”, “our”, “us”). By accessing or using our website, purchasing our products, or using our services, you agree to be bound by these Terms and Conditions (“T&C”).
If you do not agree with any part of these terms, please do not use our website or services.
AFORA is a fashion accessories brand based in Lagos, Nigeria, specializing in shoes, bags, and leather goods.
- Orders
2.1 Order Placement
By placing an order with AFORA, you confirm that all information provided, including your billing information, shipping address, and contact details, is complete and accurate.
2.2 Order Confirmation
You will receive an email confirmation after your order has been placed. Please review all order details carefully and contact us promptly if you notice an error.
2.3 Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible. Once an order has entered processing, production, or shipping, we cannot guarantee that changes or cancellations can be made.
Customized, personalized, altered, or made-to-order products cannot be cancelled or modified once production has begun.
2.4 Product Availability
All orders are subject to availability. In the event that an item becomes unavailable after your order has been placed, we will contact you and provide an appropriate alternative or refund.
- Payments
3.1 Payment Methods
We accept the payment methods displayed on our website at checkout. Payment must be successfully authorized before an order can be processed.
3.2 Pricing
Prices are displayed in the currency available to you on our website.
AFORA reserves the right to change product prices at any time without prior notice. Price changes will not affect orders that have already been accepted and paid for.
3.3 Taxes and Duties
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the purchase price or shipping fee and are the responsibility of the customer.
- Shipping
4.1 Worldwide Shipping
AFORA ships internationally to eligible destinations.
Available shipping destinations and services will be displayed during checkout.
4.2 Shipping Times
Shipping and delivery times vary depending on the destination, product availability, processing requirements, and courier service.
Estimated delivery times are provided as a guide and are not guaranteed.
AFORA is not responsible for delays caused by couriers, customs processing, severe weather, or other circumstances outside our reasonable control.
4.3 Shipping Costs
Shipping costs are calculated at checkout based on the delivery destination, package, and shipping method selected.
4.4 Customs and Import Duties
Customers are responsible for any customs duties, import taxes, brokerage fees, or similar charges applicable to their order unless otherwise stated at checkout.
AFORA has no control over charges imposed by customs authorities in the destination country.
4.5 Delivery Information
Customers are responsible for providing a complete and accurate delivery address.
AFORA will not be responsible for delivery issues resulting from incorrect or incomplete information supplied by the customer.
- Returns and Exchanges
5.1 Return Policy
Eligible AFORA products may be returned within 14 days of delivery, subject to the conditions outlined in our Return, Exchange & Refund Policy.
Items must be unworn, unused, unaltered, and returned in their original condition with all original packaging, tags, and accessories.
5.2 Shoes
Shoes must be tried on carefully on a clean, soft surface. Shoes showing signs of wear, scuffing, staining, or damage to the outsole may not be accepted for return.
5.3 Made-to-Order and Customized Products
Personalized, customized, altered, or made-to-order products may not be eligible for return or exchange unless defective, incorrect, or otherwise required by applicable law.
5.4 Defective or Incorrect Items
If you receive a defective, damaged, or incorrect product, please contact us within 2 days of delivery and provide your order details and photographs showing the issue.
We will review the matter and provide an appropriate resolution.
5.5 Return Shipping
Unless an item is defective, damaged upon arrival, or incorrectly supplied by AFORA, customers are responsible for applicable return shipping costs.
Please refer to our Return, Exchange & Refund Policy for complete information.
- Products and Materials
AFORA makes reasonable efforts to accurately represent the appearance, color, measurements, and details of our products.
However, colors may vary slightly depending on photography, lighting, and your device or screen settings.
Leather is a natural material. Variations in grain, texture, markings, and tone may occur and contribute to the individual character of each product. Such natural variations are not considered defects.
- Intellectual Property
All content on the AFORA website, including photographs, product designs, product names, graphics, logos, text, artwork, videos, and other original material, is owned by or licensed to AFORA and is protected by applicable intellectual property laws.
Unauthorized reproduction, copying, distribution, modification, or commercial use of AFORA content is prohibited.
- Privacy
We respect your privacy and are committed to protecting your personal information.
Please review our Privacy Policy for information about how AFORA collects, uses, stores, and protects your personal data.
- Limitation of Liability
To the fullest extent permitted by applicable law, AFORA will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, services, or products.
AFORA is not responsible for damage resulting from improper use, incorrect care, normal wear and tear, or failure to follow applicable product care instructions.
Nothing in these Terms and Conditions is intended to exclude or restrict any consumer right or liability that cannot legally be excluded under applicable law.
- Governing Law
These Terms and Conditions are governed by the laws of the Federal Republic of Nigeria.
Any dispute arising from these Terms and Conditions will be subject to the applicable jurisdiction of the courts of the Federal Republic of Nigeria, subject to any mandatory consumer rights that may apply.
- Changes to These Terms & Conditions
AFORA reserves the right to update or modify these Terms and Conditions when necessary.
Any changes will be published on our website with an updated revision date. Your continued use of our website and services following an update constitutes acceptance of the revised terms, to the extent permitted by applicable law.
- Contact Information
For questions regarding these Terms and Conditions, your order, or AFORA products, please contact us using the contact information provided on our website.
AFORA